Current Openings
Click on a job title to view its description.
- Qualify and develop relationships and train surgeons, who specialize in treating complex spinal pathologies including deformity, trauma, and tumor on K2M systems.
- Develop & train sales agency associates & principals in education, preparation, and implementation of deformity & complex spinal procedures.
- Assist in the training of key hospital staff on the use of K2M products in deformity & complex spinal procedures.
- Work with medical education department in selection and implementation of course sites and venues for training courses.
- Provide user feed back and development ideas to VP of Complex Spine Unit. When requested attend product development input & output meetings at K2M.
- Develop key relationships with Deformity Silo members and BSA located in the designated area.
- Attend and assist with industry & professional society meetings.
- Work closely with AVP's with Agency development & feedback & sales plan/strategy implementation.
- Executes activities as directed by Medical Education program including national and regional HCIR and/or surgeon courses and workshops.
- Tracks registration, attendance, and proficiency for HCIRs training course attendees and provides regular reports to sales management teams
- Assists in creating, revising, branding, and maintaining updated product training presentations and handouts in collaboration with product management teams
- Demonstrates proficiency in project management including contracting with vendors, negotiating pricing, tracking actual program expenditures, and data analysis for return on investment and budget forecasting
- Responsible for managing K2M.com’s eLearning site on extranet including: editing, and developing website content, working closely with vendors and/or MarCom Mgr to ensure updated calendar, content, layout, navigation, and consistency of branded contents.
- Plans and conducts e-mail campaigns and course registrations
- Manages BioSkills lab on site and supports management of BioSkills labs offsite.
- Provides best practices and universal precautions training to other departments in support of management of BioSkills lab.
- Conducts in-depth, internet research and analysis of industry educational programs and meetings as well as conducts literature searches for peer reviewed publications.
- Travels to K2M national and regional educational events and to major spine society meetings.
- Performs all other related duties as required by the Medical Education Group
- Proficient in use of software and technology to develop and to present educational programs.
- Ability to create, compose, and edit written materials.
- Ability to investigate and analyze information and to draw conclusions.
- Ability to gather and analyze statistical data and generate reports including budget projections and progress reports.
- Ability to make administrative/procedural decisions and judgments.
- Knowledge of conference facilities, technology, and meeting equipment including Audience Response System..
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Ability to develop, plan, and implement short- and long-range goals.
- Ability to negotiate and manage contractual arrangements.
- Knowledge of finance, accounting, budgeting, and cost control procedures.
- Skill in organizing resources and establishing priorities.
- Knowledge and understanding of meeting and event planning principles, requirements, procedures, and available resources.
- Show initiative, resourcefulness, creative thinking, and adaptability.
- Ability to perform complex tasks and to prioritize multiple projects.
- Clinical data gathering management: trial set up, implementation and management including protocol development, data collection, and data clarification resolution
- Recruit, qualify, and set-up investigational sites for study participation. Monitor sites to ensure data collection, filing and retrieval of documentation conforms with all applicable laws, regulations, guidelines and internal SOPs and policies.
- Develop (design, prepare and finalize) study documents, reports, manuscripts for FDA submission and compliance including but not limited to (CIB, Patient Informed Consent Form (ICF), Case Report Forms (CRF), and related documents.
- Manage and submit clinical white papers working with K2M Engineering, K2M Marketing, and K2M clinical advisors to include BSA & Silo Members
- Contribute to ongoing departmental training and educational projects such as regional and national training courses, procedure development, and material design
- Perform literature searches as necessary.
- Manage the collection and maintenance of study data and collateral materials for reports to senior management and regulatory authorities
- Participate in establishing research methodology and design format for data gathering, such as surveys, opinion polls, or questionnaires.
- Manage and participate in training/ cadaver lab programs, research library, and other clinical areas within K2M.
- Public speaking and clinical training to K2M staff, sales representatives, surgeons, and others.
- Interact with the ASCEND Program and Silo supporting clinical activities throughout the organization.
- Demonstrate strong time management skills, meet deadlines, and present research findings.
- BS or minimum of 2 years clinical work experience desired
- Knowledge/ experience in medical terminology; anatomy and/ or physiology a plus
- Clinical knowledge/ experience in spinal procedures
- Clinical experience required. Medical device experience a plus
- Excellent public speaking and presentation skills are essential
- Excellent interpersonal, written, and verbal communication skills and group facilitator process skills
- Computer proficiency in all Microsoft Office applications
- Strong organizational and time management skills
- Ability to routinely travel 30% of the time and coordinate a flexible schedule
- Proficient in use of software/ technology to develop and present training, data gathering, and educational programs.
- Show initiative, resourcefulness, creative thinking, and adaptability
- Assist the Director, Corporate Events and other Corporate Events associates with BSA Meetings, Company Exhibits, Agent Training, VIP’s, CSSG Meetings, Sr. Mgmt. Meetings, and other corporate events.
- Set meeting room for Quarterly BSA meetings, VIP’s, etc.
- Send out meeting material request forms to Marketing Team, gather responses and forward in template to customer service
- Assist with the gathering and shipping of material for events
- Shipping and receiving of material for events
- Coordinate services for events, such as assist with attendee’s airlines reservations, hotel, ground transportation, etc.
- Assist with the planning of events during conferences (ie. dinners, meetings, etc.)
- Monthly reconciliation of Corporate Events expenses
- Reconciliation of meeting expense for each event
- Consistently updating salesforce.com with physician’s information from VIP’s, lead cards, and industry conferences.
- Coordinates and works with marketing department with packing, shipping and tracking all material used for company events
- Prepare various marketing materials, to include brochures and flyers for meetings and conferences.
- Performs miscellaneous job-related duties as assigned.
- Proficient in use of software and technology to develop and present training and education programs.
- Very detailed oriented
- Ability to create, compose, and edit written materials.
- Ability to investigate and analyze information and to draw conclusions.
- Ability to analyze and interpret financial data and prepare financial reports, statements and/or projections.
- Ability to make administrative/procedural decisions and judgments.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Ability to develop, plan, and implement short- and long-range goals.
- Ability to gather and analyze statistical data and generate reports.
- Knowledge and understanding of meeting and event planning principles, requirements, procedures, and available resources.
- Show initiative, resourcefulness, creative thinking, and adaptability
Ability to perform complex tasks and to prioritize multiple projects. - Ability to work well under stressful conditions with critical deadlines
- Ability to communicate throughout all levels of the organization
- Must be able to work in a fast-paced entrepreneurial environment with changing priorities
- Feel comfortable in front of high-level executives and surgeons
- Polished and professional appearance and demeanor
- Executes activities as directed by Medical Education program goals including HCIR education, surgeon education and clinical research.
- Assists in creating, revising, branding, and maintaining updated product training presentations and collateral literature by working with product management teams
- Provides technical expertise and training to other departments in support of product groups, management of bioskills lab, and research studies.
- Proficiency in project management including contracting with vendors, clinical data collection, data analysis and report formatting
- Manages the K2M.com eLearning site. These responsibilities include: editing, coordinating, and developing website content, working closely with marketing team to develop and/or maintain content for website, ensure layout, positioning, navigation, and consistency of branded contents.
- Plan and coordinate e-mail campaigns and course registrations
- Conduct in-depth, internet research and analysis of industry educational programs, studies, and meetings
- Travel to major spine society meetings, K2M national and regional educational events
- Perform all other related duties as required by the Medical Education Group
- Participates in overall product strategy, research and development requirements, development, and manufacturing coordination for new and emerging products.
- Coordinates technical product development, estimates of potential profits, and release to production specific to the family of spinal products and procedures.
- Establishes operational and project objectives and assignments and delegates assignments to project team. Directs and coordinates the activities of project team personnel (engineering, manufacturing, procurement, marketing and quality) to ensure projects progress on schedule and within prescribed budget.
- Collaborates with a wide variety of functional areas such as sales, engineering, marketing, manufacturing, and operations to develop and provide product definitions responsive to customer needs and market opportunities.
- Identifies market potential, establishes pricing and market strategies, estimates potential sales, introduces market, distribution/channel issues, and manages mature product through phase-out.
- Manages the development stage of the product life cycle. Responsible for ensuring that all customer requirements are met including the monitoring of test reports, documentation of instructions, etc.
- Defines promotional activities, publicizing the product through the press, sales force, and alternate distribution channels. Plan and manage trade show activities.
- Master Receipts Routing & Inventory Transfers
- Proficient in Microsoft Excel
- Proficient in cycle counting and inventory reconciliation
- Transact all parts within K2M inventory
- Answers incoming calls from sales agents and field sales in a timely manner for ordering product and/or resolving issues with professional phone etiquette.
- Develops and monitors programs, work instructions, procedures and policies to ensure transfer order processing with on-time delivery and sales order processing with invoicing to meet consistent customer service and satisfaction. Utilize procedures for process improvement that involve software updates and upgrades.
- Schedules staff to adequately handle call volume, including emergency on call coverage, customer requirements on purchase orders, order acknowledgments, amendments and return authorizations, product experience reports maintaining appropriate files evidencing transactions and requesting additional information from the field as necessary.
- Acts as primary source of information to solve agent related problems including, but not limited to, order entry, delivery dates, change orders, credit/rebill, requests for product literature, promotional items, product returns, customer complaints or service issues. Troubleshoots and resolves non-routine customer complaints with 100% satisfaction in a timely manner and in accordance with company guidelines. Monitors backlog report; keeps agents up-to-date on order status. Quality check orders, schedules loaner set usage and works closely with inventory control manager to resolve loaner issues, contact agents, and assume proper billing of loaner usage and discrepancies.
- Establishes and manages processes to collect data on hospitals, agents, and doctors and maintains JDE database and files relating to same.
- Establishes escalation procedures for customer issues and provides feedback to K2M regarding service failures or customer concerns. Establishes and maintains logs of customer complaints per K2M policy.
- Hires, trains, motivates, leads and evaluates customer service staff. Executes proper product and customer service training. Performs daily coaching to develop employees and ensure superior customer service skills. Develops and implements motivation/reward programs that ensure high performance. Addresses discipline and /or performance problems according to company policy.
- Thoroughly understands and utilizes all proprietary systems, telecommunications systems, reporting tools, desktop applications and office support systems to support business requirements.
- Uses customer knowledge and job expertise to identify and recommend opportunities to enhance customer service, improve departmental processes by streamlining and reduce supply chain expenses.
- Ensures all Customer Service activities are in compliance with Quality System requirements. Understands and communicates importance of Revenue Recognition which reflects adherence to K2M’s Code of Conduct.
- Participates in the development and implementation of department goals and objectives to foot to the company’s goals and objectives.
- Keeps records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken. Provides Field Feedback to other departments throughout the organization with a resolution and applying change management as necessary. Records commission deductions electronically forwarding documentation to Accounting meeting the month-end close timeline.
- Establishes departmental metrics and reports.
- Executes and understands K2M’s asset management strategies. Aids field sales to manage consignment and excess inventory. Utilize influence management skills to negotiate with field on inventory levels.
- Evaluates customer satisfaction levels and provides results on a regular basis.
- Process inquiries, sales orders, and RGA's in a timely, accurate, and efficient manner. Determine priority of shipments. Keep customer informed. Quickly resolve order issues to the satisfaction of the customer.
- Support data entry and tracking of International transactions.
- Research credit/collection issues for speedy resolution. Report findings to credit/collections and process any transactions necessary.
- Schedule loaner set usage and works closely with inventory control manager to resolve loaner issues, contact agents, and assume proper billing of loaner usage and discrepancies.
- Communicate effectively with customers, field and headquarter personnel.
- Quickly resolves customer issues. Constantly strives to improve customer satisfaction.
- Support and enhance a closed-loop Product Experience Report (PER) process which incorporates the maintenance and publication of RGA policies and procedures. Keep the PER system current for RA/QA and inform the customer of any problems.
Agent Principal - Western NY, Western PA, Northern CA, Kansas, Illinois, Montana, Idaho, Iowa, Mississippi, Alabama, South Carolina, Alaska, Hawaii
The responsibilities of the Agent Principal are to increase, maintain and expand the sales of K2M spinal implant products by calling on hospitals and physicians to broaden our customer base, increase penetration in the market, and provide a local resource to our customers. The Agent Principal uses his/her product knowledge to present, demonstrate, and ensure proper utilization of K2M products in sales calls and operating room environments.
A successful candidate will have 2+ year’s spinal device sales experience, strong entrepreneurial skills and a reputation of integrity. They will have the determination to achieve set goals and positive attitude. They will have the ability to build and maintain relationships in a dynamic environment and high attention to detail.
Send resumes and salary requirements to: humanresources@k2m.com
Top ↑
Area Director, Complex Spine Unit
Summary: The Area Director, Complex Spine Unit will be focused upon complex spine and deformity procedures, extensive product knowledge and clinical expertise with all K2M products in this position.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Education/Experience:
Bachelor’s degree or equivalent; and four to ten years related experience and/or training; or equivalent combination of education and experience. Background in deformity and complex spinal procedures preferred.
Send resumes and salary requirements to: humanresources@k2m.com
Top ↑
Associate Program Manager, Medical Education
Summary:
Supports the Director Medical Education in implementing and evaluating educational programs of the division. Provides logistical and administrative support for multiple, complex educational programs targeting HealthCare Industry Representatives (HCIR) and surgeons. This person will develop and distribute Med Ed collateral materials including curriculum, event promotional communications, and will often work independently to complete requested projects within a specified time frame
Essential Duties and Responsibilities include the following:
Knowledge, skills, and abilities required:
Send resumes and salary requirements to: humanresources@k2m.com
Top ↑
Clinical Research Associate
Summary: Under direct supervision, manages clinical research activities associated with K2M. Performs in-house study management and travels to clinical centers monitoring adherence to the protocol and ensuring compliance with company procedures. CRA will also support all aspects of K2M Medical Education and associated programs.
Essential Duties and Responsibilities include the following:
Education/Experience:
BA or BS;. Business, Biology concentration a plus. CRA certificate preferred. Familiarity with human specimen handling and clinical trials logistics is desired.
Send resumes and salary requirements to: humanresources@k2m.com
Top ↑
Corporate Events Marketing Assistant
Summary:
Under direct supervision the Marketing Assistant; Corporate Events will design, establish, and support the integrated logistical and administrative needs of multiple, complex, and widely distributed Professional educational events, conferences/ trade shows, Board of Scientific Advisor meetings and/or other corporate events.
Essential Duties and Responsibilities
Knowledge, skills, and abilities required:
Education/Experience:
College degree encouraged, however, equivalent job related experience required.
Send resumes and salary requirements to: humanresources@k2m.com
Top ↑
Marketing Assistant, Medical Education
Summary:
Under direct supervision, the Marketing Assistant, Medical Education will establish and oversee the integrated logistical and administrative support needs of multiple, complex educational events and programs targeting HealthCare Industry Representatives (HCIR) and surgeons. This person will contribute to building the Medical Education program including development and management of educational collateral materials and research, distribution of various communications, and general support for Marketing department initiatives.
Essential Duties and Responsibilities include the following:
Knowledge, skills, and abilities required:
· Proficient in use of software and technology to develop and to present educational programs.
· Ability to create, compose, and edit written materials.
· Ability to investigate and analyze information and to draw conclusions.
·Ability to gather and analyze statistical data and generate reports including budget projections and progress reports.
·Ability to make administrative/procedural decisions and judgments.
·Knowledge of conference facilities, technology, and equipment.
· Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
·Ability to develop, plan, and implement short- and long-range goals.
·Ability to negotiate and manage contractual arrangements.
·Knowledge of finance, accounting, budgeting, and cost control procedures.
·Skill in organizing resources and establishing priorities.
·Knowledge and understanding of meeting and event planning principles, requirements, procedures, and available resources.
·Show initiative, resourcefulness, creative thinking, and adaptability
·Ability to perform complex tasks and to prioritize multiple projects.
Education/Experience:
Bachelor's degree (B. A.) from four-year College or University; and educational focus on Information Technologies or equivalent a plus.
Send Resumes and salary requirements to: humanresources@k2m.com
Top ↑
Product Manager
Summary: Plans, organizes, and controls an assigned product line from conceptual stages through product life cycles to optimize profit and meet marketing, financial, and corporate growth objectives by performing the following duties.
Essential Duties and Responsibilities include the following:
Education/Experience: B.A. or B.S.; MBA preferred, Marketing concentration a plus, 5 -10 years sales and/or Product Management experience in orthopedics, Spine experience a plus, A combination of both medical device sales and marketing/product management experience essential, Excellent Public speaking and presentation skills are essential, Computer proficiency in all Microsoft office applications.
Send resumes and salary requirements to: humanresources@k2m.com
Top ↑
Production Technician
Summary: Under direct supervision, cleans, packages, labels, assembles, and kits spinal implants and related instrumentation.
Essential Duties and Responsibilities:
Performs any combination of following tasks to assemble and package spinal implants and related products:
Knowledge, Skills, and Abilities required:
Strong customer service, interpersonal and communication skills are essential. The ideal candidate will have the ability to demonstrate a good understanding of company products, ability to be organized, detailed, process and goal oriented, a self-starter and able to work independently, but also as a team player is necessary.
Education/Experience:
Must possess a high school diploma; and 1 to 3 years related experience and/or training; or equivalent combination of education and experience.
Send resumes and salary requirements to: humanresources@k2m.com
Top ↑
Sales Support Manager
Summary: This position is responsible for ensuring that customer orders, returns and credits, complaints, requests, etc are resolved in a timely, accurate and cost effective manner upon the first request. The individual will provide metrics for measuring the customer product transactions in an efficient, analytical manner while maintaining a high level of relationship management, quality communications and interaction. Must be detail oriented with a strong work ethic focused on providing a positive customer experience. This position is responsible for accurate product order entry and completing sales order process within K2M’s guidelines and Quality policy.
Essential Job Duties and Responsibilities include the following. Other duties may be assigned.
Knowledge of principles and processed for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Excellent listening and communication skills are required along with a positive morale/teamwork building skills and the ability to handle a variety of activities simultaneously. Attention to detail is paramount to ensure accurate processing of product requests and shipping information. Superior time management skills and the ability to manage multiple functions and adhere to daily deadlines. Ability to demonstrate professional, friendly phone skills while maintaining composure in stressful situations. Education/Experience: Bachelor’s degree from a four-year college or university; a minimum of five years experience in the medical device industry; and a minimum of 3 years supervisory experience. International experience a plus.
Knowledge, Skills, and Abilities required:
Send resumes and salary requirements to: humanresources@k2m.com
Top ↑
Sales Support Representative
Summary: Responsible for maintaining effective customer service for all internal and external K2M customers by utilizing excellent, in-depth knowledge of company products and programs.
Essential Duties and Responsibilities include the following:
Education/Experience: Bachelor's degree from a four-year college or university; or at least four years experience in customer service. Two years experience in the medical products industry preferred. Exposure to products inventory and inventory processes. Foreign language skills highly desired.
Send resumes and salary requirements to: humanresources@k2m.com
Top ↑