K2M

Responsible for maintaining effective customer service for all internal and external K2M customers by utilizing excellent, in-depth knowledge of company products and programs.

• Process inquiries, sales orders, and RGA's in a timely, accurate, and efficient manner. Determine priority of shipments. Keep customer informed. Quickly resolve order issues to the satisfaction of the customer.
• Support data entry and tracking of International transactions.
• Research credit/collection issues for speedy resolution. Report findings to credit/collections and process any transactions necessary.
• Schedule loaner set usage and works closely with inventory control manager to resolve loaner issues, contact agents, and assume proper billing of loaner usage and discrepancies.
• Communicate effectively with customers, field and headquarter personnel.
• Quickly resolves customer issues. Constantly strives to improve customer satisfaction.
• Support and enhance a closed-loop Product Experience Report (PER) process which incorporates the maintenance and publication of RGA policies and procedures. Keep the PER system current for RA/QA and inform the customer of any problems.

Bachelor's degree from a four-year college or university; or at least four years experience in customer service. Two years experience in the medical products industry preferred. Exposure to products inventory and inventory processes. Foreign language skills highly desired.